How Shreevan Wellness handles personal information

Who this policy applies to

This Privacy Policy explains how Shreevan Wellness collects, uses and protects personal information when you visit the website, submit an enquiry, request a consultation, communicate with us, make a booking or participate in a retreat.

Shreevan Wellness currently serves international visitors, including guests from the United States, United Kingdom, Canada, Australia and India. The final legal entity name, registered address and data-protection contact should be added before launch.

Information we may collect

How we use information

• Respond to enquiries, consultation requests and travel or accommodation questions.
• Assess whether a retreat is suitable before accepting a booking or payment.
• Manage payments, invoices, booking confirmations, onboarding, welcome packs, reminders and guest support.
• Review health, dietary, accessibility and emergency-contact information for safety planning and responsible guest care.
• Coordinate arrival details, accommodation needs, program preparation, post-retreat follow-up and alumni communication where appropriate.
• Send marketing communications only where consent or applicable law allows it.
• Operate CRM, WhatsApp Business, email, analytics, booking and payment workflows.
• Improve website performance, content, safety, fraud prevention and customer experience.
• Meet legal, accounting, tax, recordkeeping and compliance obligations.

Legal bases and consent

For visitors in the UK, EU or similar privacy-law jurisdictions, we rely on legal bases such as consent, performance of a contract, legitimate interests, legal obligations and, where health-related details are voluntarily provided, explicit consent or another applicable lawful basis.

You may withdraw marketing consent at any time. Withdrawing consent does not affect processing that happened before the withdrawal or information we must keep for legal, accounting, dispute or safety reasons.

Cookies, analytics and marketing pixels

The website may use necessary cookies for basic functionality and optional analytics or advertising technologies to understand traffic and measure consultation or payment conversions.

Before launch, add a cookie banner or consent mechanism where required, list the specific tools in use, and connect consent choices to analytics and marketing tags.

Third-party integrations

The roadmap expects integrations for CRM, WhatsApp Business, analytics, consultation booking, email sequences and international payment collection. These providers may process information on Shreevan Wellness's behalf or as independent controllers depending on their role.

Before launch, list the actual providers, such as payment gateway, CRM, email, WhatsApp, calendar, analytics, cloud form, storage, automation and ad platforms, and link to their privacy terms where appropriate.

International transfers and security

Because guests and service providers may be located in different countries, personal information may be transferred internationally. Shreevan Wellness should use reputable service providers and appropriate contractual, technical and organizational safeguards.

No online system is completely risk-free. We use reasonable measures such as limited access, secure provider accounts, encrypted payment workflows and operational controls, but cannot guarantee absolute security.

Retention

We keep personal information only as long as reasonably needed for enquiries, bookings, retreat operations, legal/accounting requirements, dispute handling, safety records and marketing consent management.

Before launch, define specific retention periods for leads, consultation notes, booking records, invoices, payment records, health/suitability notes, onboarding forms, travel details, emergency contacts, testimonial/media consent records and marketing contacts.

Your rights

• Request access to personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask for deletion where retention is no longer legally or operationally required.
• Object to or restrict certain processing where applicable.
• Request portability where applicable.
• Withdraw marketing consent at any time.
• Raise a complaint with your local data-protection authority where applicable.

Testimonials, photos and sensitive details

We will not use your testimonial, image, story, video or before/after content for marketing without separate permission. Do not submit sensitive medical details through public forms unless specifically requested through a secure suitability or onboarding process.